Frequently Asked Questions
What makes Purple different?
Purple is a water-based cleaner that is scientifically formulated with the power of ammonia without any harsh chemicals.
When a solution is 12 or higher a pH reading becomes Purple, meaning a solution can be powerful, yet gentle.
Why is Purple so effective without harsh chemicals?
Our proprietary formulation provides better penetrability and solubility, so Purple is able to loosen dirt and grime so you are really cleaning, not just moving things around.
How long will Purple last (shelf-life)?
The shelf life of Purple multi-purpose cleaner and degreaser is one (1) year.
What is your return policy?
If you are looking to return a product, we are sorry to hear it, but we are happy to help! You may return items within 30 days of delivery for a full refund, minus the return shipping cost. Please contact us at cleanpurple.com Be prepared to give us your name, your order number, the item(s) you would like to return, and why you have decided to make the return. Most of the time we are able to offer tips and tricks that solve perceived performance issues, but if we are not able to resolve the problem to your satisfaction, we will issue you a complete refund for the return.
Is Purple available in Canada, Mexico, or other countries?
Please see www.cleanpurple.com
What can I do if I receive a damaged product?
If for some reason you receive your bottle(s) and it/they is/are defective or damaged please contact us at cleanpurple.com Let us know your name, your order number, and the damaged or defective item(s) you received. We will be happy to replace the item(s).
Is Purple safe for septic systems?
Our products do not contain any ingredients that will harm your septic system when used as directed.
Is Purple non-toxic?
Purple is not harmful if used as directed, and is not considered to be an environmental toxin.
Is Purple eco-friendly?
Purple does not contain any environmental pollutants with BOD or COD that would cause surface contaminations or water pollution.
Is Purple all-purpose or multi-purpose?
As with most things, results will vary based on conditions and the situation, Purple will effectively clean many things, but we always suggest testing on a small area first.
I love Purple, can I get bigger bottles of Purple?
24 oz and 32 oz bottles are currently available at cleanpurple.com
We will be introducing a one gallon size in the not too distant future.
Do you have a SDS/MSDS?
A copy of our SDS/MSDS is available here
Where can I buy your products?
Please visit www.cleanpurple.com
Do you have a brand ambassador program?
Not at this time.
Do you have a product that kills COVID-19 (SARS-CoV-2)?
We have verified with test results from a third-party laboratory in the United States that Purple P-19 Soap Spray kills COVID-19 (SARS-CoV-2).
How to contact us?
Please email us at: firstname.lastname@example.org